Managed IT Services

Complete Care is a monthly fixed-fee maintenance plan that delivers unlimited IT support, proactive security and monitoring, and strategic guidance to propel your business forward. No surprise invoices, no per-ticket charges—just predictable, all-in-one coverage that lets you focus on growth instead of glitches.

What “Unlimited” Really Means

• Break/fix, anytime: Remote help desk, on-site  visits, after-hours emergencies—covered.
• Proactive monitoring 24/7/365: We watch your servers, endpoints, cloud workloads, and network traffic in real time, stopping issues before they disrupt you.
• Security stack included: Next-gen antivirus, EDR, DNS filtering, patch management, and quarterly vulnerability scans—all managed by us.
• Cloud & backup oversight: Daily verification of Office 365, Azure, AWS, or on-prem backups; instant rollback if ransomware strikes.
• Vendor liaison: We handle ISP outages, software vendors, or warranty claims so you don’t wait on hold.

Strategic Guidance Built In

Every Complete Care client gets a dedicated vCIO who meets quarterly (or more) to:

• Map IT spend to business goals
• Forecast hardware & software refresh cycles
• Draft 12–36 month technology roadmaps
• Advise on AI tools, zero-trust architecture, or compliance (HIPAA, PCI, SOC 2, etc.)

Our IT Support Plan – InfrastructureThat Scales With You

We don’t just react; we engineer advancement. Our plan is laser-focused on evolving your network infrastructure to meet—and exceed—your business objectives.

Core Capabilities

Area

What We Deliver

Network Optimization

Site surveys, QoS tuning, SD-WAN  deployment, Wi-Fi heat maps

Server & Storage

Virtualization consolidation,  hyper-converged options, capacity planning

Cloud Migration

Lift-and-shift or full modernization  to Azure/AWS with cost governance

Cybersecurity Posture

Zero-trust micro-segmentation, MFA  enforcement, SIEM logging

Disaster Recovery

Sub-60-minute RTO tests, off-site  replication, documented run books

The Experience Edge

Our team’s combined 100+ years of hands-on IT support isn’t just a badge—it’s a promise. We’ve:

• Restored 500TB of ransomed data in under 4 hours
• Migrated 200-seat firms to the cloud with zero downtime
• Resolved obscure line-of-business app errors that stumped vendors for weeks

That depth means at least one engineer has already seen your exact issue—and knows the fastest, least-disruptive fix.

Bottom Line

With Complete Care, you get enterprise-grade IT at SMB pricing:unlimited tickets, proactive defense, and a strategic partner who speaks both“tech” and “boardroom.” Your infrastructure stops being a cost center and starts driving revenue, compliance, and competitive edge.

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